Corporate Customer Advisor(MJ004003)

Overview

In this role, you will handle travel inquiries for corporate clients via email, phone, and chat, crafting optimal itineraries that balance cost, time, and convenience. You will build trusted relationships with travel managers and travellers, collaborating with colleagues to understand needs and deliver proactive support. The position centers on high-quality service, efficient bookings, and a customer-focused mindset that aligns with Trip.com’s mission to simplify travel. This role offers exposure to global clients and cross-functional teamwork that shapes travel experiences.

Pay / Benefits

• 33 days annual leave
• Trip Coins annual credit
• monthly performance bonuses
• refer-a-friend scheme
• 6% employer pension contribution
• health cash back plan

Responsibilities

• Manage client travel booking inquiries via email, phone, and chat channels
• Deliver exceptional service in addressing travellers’ inquiries
• Build and maintain relationships with clients’ travel managers and travellers
• Provide optimal travel plans and recommendations balancing cost, time, and convenience
• Handle booking, modification, and cancellation of air, hotel, car rentals, airport transfers, rail, and related services
• Prioritize customer satisfaction and keep client interests at the core

Key requirements

• Introductory travel experience within a Retail Agency or a Travel Management Company
• Strong customer service and/or call centre background
• Fluent in verbal & written English; additional language (e.g., French, German, Spanish) is a plus
• Strong learning aptitude and openness to training and feedback
• Can-do attitude with optimism, resilience, and persistence
• Proactive mindset to enhance the client travel experience

• customer-focused
• resilience
• proactive mindset
• openness to feedback
• travel booking and management
• multichannel customer support

…