Claims Governance Manager

Overview

In this role you will design and sharpen the UK claims governance framework for Delegated Authorities, ensuring compliance with internal standards and UK regulators. You will collaborate with the Germany governance team and GSI Claims Governance to align local and global standards and deliver strong customer outcomes. You will enable effective oversight through robust controls, reporting, and governance tools, supporting senior management and the Board. This is an impactful opportunity to shape governance that underpins compliant, high-quality claims service in the UK.

Pay / Benefits

• great compensation package
• on target bonus
• 25 days annual leave
• private medical insurance
• employer’s contributory pension of 10%
• fully paid 6 months family leave

Responsibilities

• Develop and maintain the UK Delegated Authorities claims governance framework, standards, and reporting
• Implement governance requirements through controls, workflows, and oversight of Delegated Authorities claims handling
• Lead regulatory, governance, and compliance initiatives including new requirements and remediation
• Design and maintain governance reporting frameworks and IT tooling for executive and regulatory oversight
• Maintain delegated claims authority governance ensuring operations stay within approved authority and regulatory requirements
• Contribute to Board reporting with accurate governance analysis and updates
• Identify, assess, monitor, and mitigate conduct, reputational, and operational risks in UK claims handling
• Collaborate with Germany and GSI governance teams to maintain global standards and alignment for GLLS paper
• Establish governance standards for outsourced claims services and oversight of external providers
• Provide expert guidance and training on claims governance, regulatory developments, and business implications
• Undertake additional responsibilities to support effective claims governance and high-quality UK claims services

Key requirements

• Strong experience in Delegated Authorities claims oversight in a regulated insurance environment
• Deep understanding of UK insurance regulatory environment, including FCA and PRA expectations
• Proven ability to design and enhance governance frameworks, controls, and oversight models
• Experience across multiple lines of business in primary insurance claims operations
• Excellent communication and stakeholder management for senior management, Boards, and governance forums
• Experience delivering regulatory change, remediation actions, and governance improvements
• Experience working with audit, assurance, and control functions and managing remediation actions
• Proven ability to draft and maintain high-quality governance documentation
• Strong analytical skills and a constructive challenge mindset

• Communication
• Stakeholder management
• Analytical thinking
• Governance frameworks and controls design
• Regulatory reporting and compliance
• Risk assessment and mitigation

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