German Speaking Customer Advisor(MJ003981)

Overview

Role focused on delivering outstanding multilingual support to German- and English-speaking customers in travel-related inquiries. You will work within our Edinburgh Customer Support team, contributing to a high-quality, empathetic customer experience across phone, live chat, and email. This hybrid role supports flights, hotels, and other travel needs, with opportunities to influence processes and customer satisfaction. You’ll join a fast-growing global company with clear paths for career progression and a strong emphasis on collaboration. A compelling hook is working in a diverse, international team while shaping customer experiences in travel tech.

Pay / Benefits

• 33 days annual leave
• Hybrid working
• Monthly performance bonus
• Travel-related benefits (Trip Coins)
• Health Cash Plan
• On-site gym or discounted memberships

Responsibilities

• Deliver customer service across phone, live chat, and email in German and English
• Assist customers with flights, hotels and other travel-related inquiries
• Own issues from first contact through to resolution
• Maintain empathetic, professional, and efficient service
• Manage multiple conversations while ensuring accuracy and quality
• Collaborate with colleagues to achieve KPIs and service targets
• Identify opportunities to improve customer experience and internal processes
• Represent Trip.com values in every interaction

Key requirements

• Fluent spoken and written German and English
• Previous customer service or contact centre experience
• Excellent communication and problem-solving skills
• Ability to handle multiple live chats and navigate multiple systems
• Comfortable working towards KPIs and targets
• Strong attention to detail and accurate typing
• Positive attitude with adaptability in a fast-paced environment
• Experience with CRM systems or customer service software is advantageous
• Travel or tourism industry experience is desirable but not essential

• Excellent communication
• Empathy
• Problem-solving
• Attention to detail
• Adaptability
• CRM systems or customer service software

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