Assistant Practice Manager

Overview

In this role you will help lead Woodbank Surgery’s operations to support safe, high-quality patient care. You will work with the Practice Manager and Partners to drive efficiency, staff development and service improvements within a growing GP practice. You’ll tackle regulatory and contractual demands in a dynamic NHS environment while shaping future services and sustaining a positive, high-performing team culture. This is an opportunity to apply senior practice management experience to impact patient care and practice growth.

Responsibilities

• Support the day-to-day operational management of the practice
• Deputise for the Practice Manager when required
• Assist with recruitment, induction, training and performance management
• Ensure compliance with CQC standards, NHS requirements and practice policies
• Assist with patient complaints, feedback and service improvement initiatives
• Monitor practice performance, targets and contractual requirements
• Lead and support quality improvement and service development projects
• Assist with workforce planning and rota management
• Promote a positive, supportive and high-performing team culture
• Ensure the delivery of high-quality, safe and patient-centred services
• Contribute to the continued growth, sustainability and success of Woodbank Surgery

Key requirements

• Experience of leading within a primary care team
• Strong understanding of General Practice operations, NHS contracts, workforce management and regulatory compliance

• leadership
• staff development
• problem solving
• CQC regulations
• NHS requirements
• practice policies

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