Oversight & Relationship Manager, 1LOD Field Oversight

Overview

In this role, you safeguard customer outcomes through first-line oversight across a portfolio of retailers and partners. You influence senior stakeholders, drive timely remediation, and ensure governance outputs are regulator-ready within a fast-paced, relationship-driven environment. You help strengthen conduct, controls, and customer protection under Consumer Duty. You join a culture focused on respect, inclusion, and delivering sustainable mobility solutions.

Pay / Benefits

• Flexible and hybrid working
• Competitive salary and bonus
• Company-funded benefits bank (medical, dental, life, etc.)
• Private medical insurance
• Dental insurance
• Income protection

Responsibilities

• Lead field oversight reviews to uphold high standards and customer outcomes
• Develop and manage relationships with District Sales Managers, providing oversight and support
• Deliver constructive challenge to strengthen controls, conduct and operational performance
• Drive remediation with timely and quality delivery
• Maintain oversight of conduct, controls, and review quality across the portfolio
• Identify emerging risks and potential customer harm before escalation

Key requirements

• Strong understanding of Consumer Duty, customer outcomes and risk of customer harm
• Experience in oversight, conduct risk, relationship management or first-line control environments
• Confident influencing and challenging senior stakeholders to drive accountability
• Strong judgement to identify risks and determine escalation needs
• Excellent communication skills to articulate challenges and decisions
• Ability to manage multiple stakeholders, priorities and interventions with consistency
• Resilient, proactive and able to challenge when standards fall short

• excellent communication
• stakeholder management
• proactive problem solving
• regulatory compliance
• risk management
• governance

…