Principal Account Development Manager

Overview

You will lead a small portfolio of iSAMS’ strategic school-group customers, protecting and expanding relationships across international markets. You’ll coordinate cross-functional experts to realise more value, drive executive-level engagements, and secure renewals and expansion opportunities. This role focuses on high-value, multi-site accounts with complex stakeholder networks. You’ll help shape how large school groups realise value from iSAMS and contribute to IRIS Education’s growth and transformation.

Responsibilities

• Own senior relationships from group executives to school leaders
• Map group structures and decision-makers
• Lead executive business reviews to demonstrate value
• Negotiate framework agreements, renewals, and multi-year terms
• Protect revenue by flagging risk during restructures or consolidations
• Grow accounts by adding new schools, modules, and services
• Maintain account plans, opportunities, and forecasts
• Coordinate internal specialists and align priorities in product and commercial discussions

Key requirements

• Extensive senior account management experience with complex enterprise customers
• Experience negotiating high-value, multi-year contracts with senior buyers
• Proven ability to retain and expand existing accounts
• Comfort with C-suite executives (CEO, CFO, COO, CIO)
• Strong commercial judgement on pricing, deals, and terms
• Strategic account planning, stakeholder mapping, forecasting, executive communication
• Calm, organized, resilient approach to ambiguity and difficult conversations

• Stakeholder management
• Strategic thinking
• Executive communication
• SaaS / enterprise software experience
• Experience with international account management
• Contract negotiation and renewal processes

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