Field Engineer

Overview

In this role you will diagnose and resolve vehicle software and hardware issues to keep the fleet operational. You’ll work as part of the Field Engineering team to ensure safety, reliability, and smooth handovers across regions. The role emphasizes rapid fault triage with a strict 5-minute response window and collaboration with global teams. You will contribute to refining field processes and improving efficiency in a fast-paced, high-impact environment. This is an opportunity to shape hands-on operations in a mission-driven company focused on scalable autonomous driving technology.

Pay / Benefits

• Meaningful equity
• Learning and development budgets
• Health insurance
• Dental coverage
• Enhanced maternity and paternity leave
• Retirement or pension where applicable

Responsibilities

• Perform on-site fault triage and quick repair of vehicle software and hardware to maintain fleet uptime
• Follow structured fault diagnosis and repair protocols in line with operational workflows
• Collaborate with field engineers and cross-functional teams to troubleshoot issues
• Respond rapidly to issues with a 5-minute response time
• Maintain clear communication with the Field Engineering Lead and ensure smooth handovers across locations
• Participate in on-call rotations for 24/7 global support
• Adhere to safety and compliance protocols during triage, diagnosis, and repairs
• Contribute to continuous improvement initiatives to optimize field support and efficiency

Key requirements

• Technical expertise in vehicle diagnostics, software/hardware fault triage, and repair processes
• Experience in fleet operations, automotive systems, or ADAS is a plus
• Ability to troubleshoot and resolve issues quickly to meet strict SLAs
• Strong communication and collaboration to work with global teams and multiple locations
• Deep understanding of safety protocols, incident management, and adherence to procedures
• Adaptability to fast-paced environments and on-call/weekend coverage
• Familiarity with diagnostic tools, software monitoring platforms, and ticketing systems like JIRA

• Communication
• Collaboration
• Adaptability
• Vehicle diagnostics
• ADAS knowledge (desirable)
• Diagnostic tools

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