Major Loss Claims Handler – Catastrophic Injury

Job Title: Major Loss Claims Handler – Catastrophic Injury

Location: Leicester, London or Bexhill (hybrid with good flexibility)

Role Overview

As part of a dynamic, forward‑thinking team, you will handle complex catastrophic injury claims, driving speedy resolution and providing technical expertise across the department.

Key Responsibilities

• Proactively manage a portfolio of high‑value complex injury claims with a financial handling authority of at least £3million.
• Refer any claims beyond the authority limit in accordance with the referral process.
• Drive early and speedy resolution by engaging with customers, insurers, legal and medical professionals.
• Ensure new and reallocated claims are reserved within SLA.
• Provide coaching, mentoring and training, acting as a technical referral point.
• Conduct technical audits, record findings, and recommend improvements.
• Collaborate with seniors on the bi‑annual tech forum and strategic projects.
• Maintain reinsurer confidence through timely reporting and updates as per reinsurance treaty.

Qualifications & Experience

• Substantial experience settling claims exceeding £1million, including litigation.
• Current authority to handle claims of at least £3million.
• Strong knowledge of indemnity, liability, Civil Procedure Rules, Serious Injury Guide, Rehabilitation Code and litigation procedures.
• Excellent problem‑solving skills, proactive approach and ability to prioritise workload.
• Strong communication skills with influencing and negotiation abilities.
• DIP CII qualification or progression toward it desirable.

Interview Process

1. Recruiter introductory screen.
2. First‑stage technical skills assessment.
3. Second interview with senior members of the Large Loss Team.

Benefits

• Competitive salary and £5k car allowance.
• Flexible hybrid working.
• Competitive bonus scheme (annual 4Cs performance bonus).
• Physical wellbeing: private medical insurance (PMI).
• Financial wellbeing: 4× salary life assurance, income protection, matched pension contributions up to 10%, discounts, cashback and free financial support.
• Mental wellbeing: Thrive mental health app, colleague assistance programme, in‑house first aiders, support groups.
• 27 days annual leave plus bank holidays, with option to buy or sell a week.
• Health‑care cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes.
• Discounts, free onsite facilities and social events.

Equal Opportunity & Accessibility

Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation or marital status. Reasonable adjustments are provided during recruitment, and we welcome Disability Confident applications.

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