Tripadvisor is recruiting an AI Quality Lead to own quality assurance for its customer-facing AI systems. The posting sets out two core strands.
Quality framework and testing:
designing and executing QA frameworks, test scripts and evaluation criteria specifically for AI chatbots, automated workflows and agent copilot tools.
Performance monitoring:
continuously auditing and analysing real-time AI conversations and self-service flows to identify intent misclassifications, hallucinations, inaccurate answers and broken customer journeys — then closing the loop back into improvement.
This is one of the clearest examples of how travel operations roles are changing: the skill is evaluating machine output at scale rather than handling contacts directly.
Good fit for:
QA leads, conversation designers or service-operations specialists with hands-on experience evaluating LLM or chatbot performance.
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