Senior Service Designer – Hybrid Edinburgh (Public Sector)

Lorien is seeking an experienced Senior Service Designer for a major public sector transformation, based in Edinburgh with hybrid working. You will help design and improve operational services.

Working across complex service environments, you will shape support models, establish governance, KPIs and operating models and ensure services are user-centred and transition-ready. You will collaborate with service leaders, stakeholders and Agile teams to embed service design best practice and enable

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