Senior User Researcher — AI Trust & Public Sector UX

Scrumconnect Limited in Newcastle upon Tyne is seeking a skilled User Researcher to lead research across discovery, alpha, beta and live phases for government-facing digital services, including AI-assisted systems. You will recruit participants under government standards, conduct interviews, usability testing, diary studies, and ensure evidence informs product and design decisions.

This role focuses on human-in-the-loop validation, synthesis of insights, and presenting findings to designers,

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