Customer Contact Officer – Repairs & Service Coordination

Wiltshire Council is seeking a Customer Contact Officer to join our Customer Support team at SP2 7NP. You will manage repair requests, diagnose issues, prioritise tasks, and record accurate details.

This is a full‑time, on‑site, permanent role offering 37 hours per week. You will authorise emergency works, identify rechargeable repairs, coordinate with surveyors and contractors, monitor progress, schedule appointments, and handle invoice payments.

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