CX Insights Manager: Elevate Guest Experience with Data

Premier Inn is seeking a Customer Experience (CX) Insights Manager to lead a small team and turn 1.5 million annual feedback points into actionable recommendations across 850 hotels. The role blends hands-on analysis with people leadership in a fast-paced hospitality group.

You will shape the CX strategy, drive satisfaction tracking, and partner with regional ops, F&B leadership and the Exec Committee to implement improvements.

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