Life in this roleAs part of our,Chilled & Freshdivision, we have an exciting opportunity to join the team as a Client Support Administrator.Salary: £27,912 per annumShift: 4 on, 4 off, days 06.00-18.00Please note: This is a 12 month Fixed Term ContractAs a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.Key Duties of a Client Support Administrator:Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframesKey manual orders onto SAP, ensuring a 5 point check is completed for each order processedChase any missing / outstanding orders with the client, confirming receipt or non-receiptControl duplicate receipt of orders confirming with the client whether orders are to be processed or cancelledControl of customer shelf life settings within SAPManage EDI crashes within SAP, processing failures and resolving issuesCap and allocate stocks to orders capturing fulfilment to customers where requestedInventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon requestDeal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional mannerProvide client reports that are accurate and communicated within the agreed timeframesEnsure a positive client experience through high quality service and communication thereby attaining client retentionProvide detailed traceability reports to clients within an agreed timescaleObtain special costs for one off delivery points and off delivery destinationsCommunicate with internal teams to achieve query resolution for clientsLooking after a portfolio of clients on a daily basis
Job requirements
What you’ll need …Excellent verbal and written communication skillsExceptional attention to detailAbility to work in a pressurised environmentAbility to work using own initiativeNegotiating skills – ability to influence and steerEffectively prioritising work load in order to meet set deadlinesCustomer Service driven, in order to maintain a high level of customer focusComputer literate particularly with MS Word, Outlook and ExcelBe a good team worker demonstrating loyalty and commitment to the organisation and team membersProfessional, approachable and helpful to ensure smooth running of the general operation
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