ITIL Service Delivery Lead — Hybrid Role

National Highways is recruiting a Lead Service Delivery Manager to oversee ITIL-aligned service management across our Corporate IT estate and operational environments. The role reports to the Digital Services function, driving service quality, improvement and excellent customer experience while coordinating with a Service Management provider, suppliers and internal stakeholders.

The position is hybrid, with two days in the office per week, and may involve travel to National Highways offices

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