Member Care Lead: Hospitality-Driven Support Leader

Neko Health AB is building a hospitality-led, proactive member care function to support a growing US member base. You will lead frontline teams across email, phone, SMS, and social, shaping processes, coaching leaders, and partnering with Clinics, Operations, Product, and Marketing to deliver high-touch, data-driven service.

The role focuses on scalable service delivery, customer delight, and continuous improvement, with hands-on escalation coaching and a strong emphasis on trust and

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