Hybrid ITIL Service Delivery Lead – Cyber Security

National Highways is seeking a Lead Service Delivery Manager to oversee ITIL-aligned service management across Cyber Security, Digital Operational Services and Corporate IT. You will drive quality, governance and supplier performance while coordinating across teams in a hybrid model.

The role requires strong ITIL expertise, stakeholder engagement and a focus on continuous improvement, with two in-office days per week and UK-wide role flexibility.

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