MSP Operations Leader – Support Services (London, Hybrid)

ZenTech Talent Ltd in London seeks a Head of Support Services with a proven MSP background to lead by guiding managers and improving service delivery. The role requires balancing hands-on technical insight with strategic oversight to drive performance and client outcomes.

This senior leadership position focuses on advancing SLAs, KPIs, reporting and resource planning while maintaining strong client-facing communications and escalation management.

#J-18808-Ljbffr…