Relationship Manager – Assistant Vice President
Your role will be to build relationships with a growing portfolio of local clients by delivering a consistently superior service. Work with product specialists to provide your clients with deposit, lending and investment products. Provision of excellent customer service with a mix of face to face, telephone and digital banking contact options
Your responsibilities will include:
- Developing business opportunities with existing and new clients by growing strong client and introducer relationships, in accordance with a marketing plan.
- Acting as your client’s main point of contact.
- Managing client portfolios; by use of call reports, client plans and prospect lists.
- Maintaining exceptional knowledge of the bank’s products and services.
- Being responsible for your clients to be on-boarded effectively.
- Co-ordinating across departments to deliver products and services.
- Raising the public profile of the bank both locally and overseas including attendance at corporate events.
- Overseeing periodic client risk reviews to assess ongoing risks to the bank and ensure that any KYC/AML shortfalls are remedied.
- Ensuring compliance with all applicable rules, regulations, and Bank policies relating to your clients.
Your qualifications and skills include:
- At least five years’ experience in a front-office client relationship role or equivalent.
- A target-driven approach, supported by a strong record of achieving objectives.
- Willingness to lead sales activity, particularly the design and delivery of effective calling programmes and cross-selling initiatives.
- Excellent interpersonal and relationship-building skills.
- The confidence to present our offering clearly to internal stakeholders and prospective clients.
- A strong awareness of risk and a clear commitment to compliance.
- Using a proactive approach to proposing new ideas, innovations and process improvements that meet client needs.
- The ability to think creatively and respond enthusiastically to change and unexpected situations.
Butterfield Bank (Channel Islands) Limited (“BBCIL”) acting through its Jersey branch (Butterfield Bank (Channel Islands) Limited, Jersey Branch) under the registered business name ‘Butterfield Bank Jersey’ (“Butterfield Bank Jersey”) is regulated by the Jersey Financial Services Commission to conduct deposit-taking business under the Banking Business (Jersey) Law 1991 (as amended), and investment business, fund service business and money service business pursuant to the Financial Services (Jersey) Law 1998 (as amended). Butterfield Bank Jersey is registered under the Data Protection (Jersey) Law 2018 (as amended) and its business name is registered with the Jersey Registrar of Companies (with registration number 35466) under the Registration of Business Names (Jersey) Law 1956 (as amended). Butterfield Bank Jersey’s registered office address and principal place of business is at IFC6, IFC Jersey, St Helier, Jersey JE2 3BZ. Butterfield Bank Jersey is a participant in the Jersey Bank Depositors Compensation Scheme (the “Scheme”). The Scheme aims to provide protection for eligible depositors of up to £50,000. For further information about the Scheme and to understand your eligibility, please refer to www.jrdca.org.je/jdcs.
BBCIL is licensed and regulated by the Guernsey Financial Services Commission under The Banking Supervision (Bailiwick of Guernsey) Law, 2020, The Protection of Investors (Bailiwick of Guernsey) Law, 2020, and The Lending, Credit and Finance (Bailiwick of Guernsey) Law, 2022, each as amended from time to time, under registration number 85. BBCIL is registered with the Guernsey Registry under registration number 21061. BBCIL’s registered office address is P.O. Box 25, Martello Court, Admiral Park, St Peter Port, Guernsey, GY1 3AP. BBCIL is a wholly-owned subsidiary of The Bank of N.T. Butterfield & Son Limited. Terms and Conditions can be obtained from our website and copies of the latest audited accounts are available on request.
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