Head of Customer Insights & Experience

The Travelers Indemnity Company in London is seeking a candidate to advance customer insights and research across our insurance products. You will analyse CRM data, surveys and interviews, inform strategy, and champion AI-first approaches to insights delivery.

You will collaborate with cross‑functional teams to map journeys and translate findings into actionable recommendations. The role focuses on Experience Design, mapping end-to-end journeys, conducting usability studies, and embedding

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