Passenger Experience Lead: Complaints & Improvement

Veezu is seeking a leader to oversee the end-to-end complaints process, reporting to the Director of Operational Compliance and Complaints. You will head the Passenger Experience team responsible for investigating passenger concerns and driving improvements across the business, ensuring timely, fair resolutions and a high standard of service.

This hybrid role involves collaboration with operational teams, travel to UK hubs as needed, and leveraging Intercom and other systems to track trends,

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