Passenger Experience Lead – Complaints & Insights

Veezu is seeking a strategic leader to oversee the Passenger Experience & Complaints function, driving fair, timely resolutions and continuous improvements across the business. You will lead investigations, manage escalations and collaborate with operations to enhance the passenger journey.

You will own reporting on complaints, trends and root causes, while coaching a team and refining processes and systems such as Intercom to raise passenger satisfaction.

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