Salary: £65,000 – 65,000 per year
Requirements:
- Strong Product Owner and/or Product Management experience
- Proven experience owning product strategy and roadmaps
- Excellent stakeholder management and influencing skills
- Strong SAFe Agile experience
- Customer-focused and data-driven approach
- Comfortable working across the wider business rather than staying in our own lane
- Experience in insurance, financial services, customer servicing or contact centres would be beneficial
Responsibilities:
- Own the product strategy and roadmap
- Identify ways to improve customer journeys and reduce unnecessary contact
- Use customer feedback and data to identify opportunities
- Work closely with Technology, Design, Operations and wider business teams
- Manage and influence senior stakeholders
- Lead workshops, discovery and product shaping
- Prioritise the backlog based on customer and business value
- Turn business needs into clear requirements and user stories
- Measure the impact of changes and continually improve
Technologies:
- Support
- Product Manager
- Product Owner
More:
We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers, advisers and brokers access support. The business receives 100,000 calls every month, creating a significant opportunity to improve customer journeys, increase self-service and reduce unnecessary calls. This is a strategic Product Manager role, with around 80% Product Management and 20% Product Ownership. We are offering a hybrid working arrangement in Stockport with 2 days per week in the office, a salary of up to £65,000, plus a 16% bonus and benefits. The role is focused on looking 12 to 18 months ahead, owning our product strategy and roadmap, and driving meaningful business change.
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