Customer Service / Business Administration Assessor (Personal Development Manager)Remote-based with travelAre you an experienced Customer Service professional looking to make a difference in the sector? Or are you an experienced assessor seeking a role where you can focus entirely on supporting learners without the pressure of sourcing them yourself?At t2 group, we are proud to have been rated ‘Good’ by Ofsted in our recent inspection (September 2024). Join a team committed to delivering high-quality learning and development.Why join us?· Home-based role with travel· Competitive salary + bonus opportunity· No learner sourcing required
– we provide all learners for you· No sign-up documentation required to complete
– focus on coaching and assessingWho we’re looking forAt t2 group, we refer to our Assessors as Personal Development Managers, reflecting their vital role in guiding learners through the entire learning journey—providing expert teaching, coaching, and development support to help them succeed.We have an opportunity for a Qualified Customer Service/ Business Administration Personal Development Manager (Assessor):Salary: Level 3 – £27,000 basic + bonus opportunity OTE to £39,000If you have at least 2 years of sector experience and want to develop your career, this could be your next step.The roleAs a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Customer Service or Business Administration qualifications Levels 2-3. You will have a clear set of KPI’s and will manage your own diary to ensure you achieve these.Key Responsibilities:Engaging with learners and employers on a monthly basis to gain commitment to programmeDelivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standardsAdhering to Ofsted requirements and best practice for teaching, learning and assessmentMeet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every monthProactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end datesCarrying out observations of learner practice in their workplace remotelySupporting learners to achieve their maths and English functional skills when requiredMonitoring and verifying learner off-the-job hoursSupporting learners to successfully pass End Point AssessmentAdhere to external Awarding Organisation standards and internal quality processes at all timesEnsure submission and assessment of learner evidence in a timely manner to show learner progressionComplete and submit associated administration accurately and within expected timescalesProactively commit to your own continuing professional development to drive continual improvementShare best practice to improve team performanceFoster a collaborative approach across operational, quality and support teamsPromote and safeguard learner health and wellbeingRecognise, record and report any safeguarding concerns relating to learners, adults at risk or children.Administration knowledge within the Health & Social Care sector is desirableBenefits of working with t2 groupHome based role with travel (mileage paid)Laptop and mobile phone provided25 days annual leave + bank holidays (increasing with length of service)Christmas & New Year shutdown periodPension schemeSpecsavers schemeAccess to 1000’s of student discounts inc. Unidays, Student Beans and TOTUMReferral bonus schemeEnhanced sick pay & maternity reward vouchersEmployee well-being and assistance programmeAccess to EV company car schemeLife assurance coverYour Birthday offHealth Cash Plan – Including Health screening, virtual GP and many more benefitsSkills & experience required:Recent experience in delivering business administration and/or customer service qualification at Level 3 or aboveIdeally hold a relevant Level 3 or higher qualificationA passion for education, standards and qualityExcellent time management, planning and organising skillsAbility to work under pressure and to strict deadlines and targetsAssertiveness and objection handling skillsProfessional and approachable mannerEffective communication skills – ability to communicate at all levelsConfident with IT including e-portfolio platforms (Aptem desirable) and openness to using AI toolsCompetent in Literacy and NumeracyRelevant D32 / D33, A1, TAQA, CAVA or equivalent qualificationLevel 3 Award in Education and Training (or willing to work towards it)2 years’ experience: in a business admin or customer service role, plus experience delivering apprenticeships or training (desirable)Confident delivering masterclasses to groups, with strong subject knowledge across both standardsAdditional Requirements·Must have own transport, broadband connection, and business-use car insurance (all business mileage and expenses are covered by the company)·Employment is subject to a satisfactory enhanced DBS check & referencest2 group is committed to providing a safe environment for all learner’s and employees. To find out more about our commitment to safeguarding please visit the t2 websiteWe’d love to hear from you! Apply today and take the next step in your career with t2 group.
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