Out of Hours Night Manager – Crisis Pathway
Band 7
Main area Out of Hours Night Manager Crisis Pathway Grade Band 7 Contract Permanent Hours Full time – 37.5 hours per week (Nights) Job ref 270-TH453-MH
Site Highfield Clinical care centre Town Northampton Salary £49,387 – £56,515 pa pro rata Salary period Yearly Closing 02/11/2026 23:59
Job overview
This is a key role within the Mental Health Community Pathway taking operational responsibility for the services which operate out of hours. The aim is to bring together all services out of hours as one team working closely together with defined functions.
The OOM (Out of hours Operational Manager) will foster a culture of the services working together to ensure that service user and carers journey through services are seamless.
The OOM will manage and support staff to manage service users who present with highly complex needs; they will be required to attend and manage incidents or complex situations, and support clinically at times of increased activity and acuity.
Main duties of the job
The Out of Hours Manager (OOM) will be responsible for the coordination and management of the staffing resource of a range of services inclusive of:
- Acute Liaison Mental Health Services in Kettering and Northampton General Hospitals
- Crisis Response Unit
- Integrated Response Hub
- Crisis Cafes
- Crisis Houses
- Working with partners including Mind, Northamptonshire Police and EMAS
- Reporting to the Service Manager within the Crisis Pathway
Working for our organisation
NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county – as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.
NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce.
At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.
We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.
Detailed job description and main responsibilities
- Leading, managing and coordinating the out of hour services within the crisis pathway
- Ensuring safe and effective delivery of services
- Support and manage complex cases
- The role will involve working closely with the OOMs who are based in the Adult Inpatient Service and there will be times where cross cover may be required.
- Being on the on-call rota
- Providing supervision and reflective practice to staff
- Being a point of escalation for the teams out of hours
- Communicate and work effectively with partner agencies
- Audits and ensuring standards of care are being met within the teams
Please note this is not an exhaustive list of duties and responsibilities of the post. The post holder may be required to undertake other duties as may reasonably be required commensurate with the grade and/or hours of work at the post holders initial place of work or at any other of the Trust’s establishments.
Person specification
Qualifications
- Holds Qualification for role (RMN/OT/SW)
Experience
- Experience of supervising others in previous roles
- Able to work across multiple service – experience in management
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,
At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.
Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide – GOV.UK (www.gov.uk)
Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.
Please note that all new starters to the trustare subject to a probationary period.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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