Data Quality & Income Recovery Assistant Manager

Detailed job description and main responsibilities

Key Responsibilities

• Monitor and analyse data quality performance using internal reports, SLAM data, NHS Data Quality Metrics, dashboards, and local validation tools to identify trends, risks, and opportunities for improvement.
• Investigate complex data quality issues, providing specialist advice and recommendations to support timely and sustainable corrective actions.
• Develop, implement, and maintain data quality monitoring and validation processes to improve the accuracy, completeness, and timeliness of patient activity data.
• Lead the governance, audit and sign-off of Robotic Process Automation (RPA) solutions, investigating discrepancies, investigating failed coding outcomes, and supporting the ongoing development of automation logic for outpatient procedure coding.
• Support the review, validation, and sign-off of new appointment types within iCLIP and associated systems, ensuring appropriate assignment of main specialty, treatment function, tariff classifications, and activity recording.
• Contribute to pathway redesign programmes and service improvement projects, including the implementation of national Coding and Counting changes, ensuring successful delivery and post-implementation monitoring.
• Support the development, review, and implementation of Data Quality Policies, Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and workflow documentation.
• Review and continuously improve existing data collection, validation, and correction processes, implementing value-added changes that enhance efficiency, data quality, and governance.
• Lead specialist validation initiatives to identify lost, under‑reported, or inaccurate income opportunities across Admitted Patient Care (APC), Outpatients (OP), Emergency Care (EC), and other activity streams.
• Work closely with Income Recovery Coordinators, operational teams, and clinical services to improve documentation standards, data capture processes, and income recovery outcomes.
• Undertake complex validation reviews, data audits, and investigations to ensure the integrity of patient activity and financial reporting.
• Ensure all data corrections and amendments comply with NHS Data Standards, national guidance, information governance requirements, and local policies.
• Collaborate with Finance, Contracting, Clinical Coding, Informatics, Patient Administration, and Operational teams to support the accurate recording, submission, and reimbursement of clinical activity.
• Support the recovery of commissioner income by proactively identifying emerging data quality issues, assessing financial impact, and implementing preventative controls to address issues at source.
• Review and monitor monthly SLAM outputs to identify opportunities for service improvement, income optimisation, and risk mitigation, providing financial impact assessments where required.
• Maintain expert knowledge of NHS data standards, payment mechanisms, commissioning requirements, and Points of Delivery (POD) classifications to provide specialist advice across the organisation.
• Promote a culture of continuous improvement, inclusivity, and collaboration, championing Equality, Diversity and Inclusion (EDI) principles and supporting team development initiatives.

Applicants wishing to apply on a secondment basis are asked to obtain agreement in principle from their line manager regarding release before submitting an application.

Person specification

Essential and Desirable

Essential criteria

• Educated to degree level or minimum 4 years equivalent experience in healthcare information, finance, data management or related field.
• Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
• Evidence of continuous self development
• Strong analytical skills with ability to interpret complex information
• Experience working within NHS information, data quality, finance or performance
• Experience of analysing healthcare datasets and understanding if data processes

Desirable criteria

• Knowledge of NHS data quality, information management aspects and / or income recovery processes in relation to data
• Experience of investigating and resolving data quality issues.
• Experience in service developments and pathways redesigns
• Line managing experience for at least 2 years including performance management
• Ability to identify risks, trends and improvement opportunities
• Experience in producing summary findings reports, data reports, dashboards and presentations
• Strong communication and influencing skills
• Ability to manage competing priorities and deadlines
• EDI champion
• Knowledge or HRG, RTT, DQ Matrix KPIs & rules

Essential and Desirable

Essential criteria

• Educated to degree level or minimum 4 years equivalent experience in healthcare information, finance, data management or related field.
• Knowledge of NHS data quality, information management aspects

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