Customer Experience Leader – Fashion Retail & Omnichannel

Zara in the UK & IRELAND seeks a Customer Experience Manager to lead the customer journey across stores and digital channels. You will build and coach a high-performing team, drive service standards, and translate insights into commercial improvements.

You will collaborate with store leadership to optimize resource coverage, champion omnichannel experiences, and ensure payroll and HR processes are managed with integrity. This role demands agility in a fast-paced fashion retail environment.

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