Company: Department for Work and Pensions (DWP)
Location: Leeds
Job Description:
Department for Work and Pensions (DWP) Leeds is seeking an experienced UCR Team Leader to oversee frontline Universal Credit review activities. You will lead a team responsible for entitlement reviews, ensuring accurate outcomes and excellent customer service to a large claimant base.
You will line-manage and coach a team of agents, monitor performance, conduct Tier 1 quality assurance, and escalate complex issues as needed to stakeholders while working to reduce fraud and error in the system.
#J-18808-Ljbffr…
Posted: October 22nd, 2026