This range is provided by Senitor Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking for a proactive Technical Support Specialist to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in driving platform adoption, assisting clients with setup, and offering low-level technical support. Additionally, you will track customer engagement, identify areas for improvement, and contribute to refining the overall user journey.
Responsibilities:
- Guide new clients through the platform setup process and deliver Super User training.
- Ensure strong platform adoption among both new and existing users.
- Develop a deep understanding of customer workflows and advise on best practices.
- Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn.
- Identify and escalate recurring technical issues that impact the user experience or sales process.
- Build relationships with engaged users to create referrals and case studies.
- Provide basic technical support to existing clients.
Required Skills & Experience:
- Previous experience in a technical support, sales, or customer success role, ideally in a SaaS business.
- Strong IT literacy and ability to learn new software quickly.
- Excellent communication skills, with the ability to empathize with clients and explain technical concepts clearly.
- Experience or knowledge of the legal or accountancy sector (preferred but not essential).
- Professional and well-presented, with strong verbal and written English skills.
- Willingness to take on varied responsibilities as the team continues to grow.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service, Administrative, and Product Management
Industries
Software Development and IT System Custom Software Development
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