Account Manager (Customer Outcomes Specialist)

Who you are:

• You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.
• You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.
• You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.
• You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.
• Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.

What the job involves:

• Build long-term, trust-based relationships with forward-thinking companies in health tech
• Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.
• Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.
• Spot friction early and eliminate it – whether it is process confusion, scope drift, or quiet frustrations.
• Own every key moment – from onboarding to expansion – keeping customers focused and confident, even when the path is complex.

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