StrongPoint ALS is a prominent main contractor specialising in fit‑outs, refurbishments, deployments, maintenance, automation and robotics for some of the largest grocery retailers across the UK and EU. With a core expertise in nationwide rollouts of cutting‑edge retail technology and complete store transformations, we ensure seamless execution and high‑quality services. As part of the StrongPoint Group, a leading grocery retail technology company, StrongPoint ALS contributes to creating smarter stores and enhancing the shopping experience while optimising online grocery operations.
About the Role
As a Regional Service Engineer, you will play a key role in ensuring the reliability and performance of a wide range of systems, including Cash Tube Systems, VenSafe, AutoStore, DRS, Electronic Shelf Labels (ESL), Self Checkouts, Checkouts, Lockers.
This is a field‑based role covering Bedford / Luton and surrounding areas combining planned maintenance, reactive support, and continuous system improvement.
Key Responsibilities
Planned Maintenance
- Deliver scheduled maintenance across all assigned systems
- Carry out proactive inspections to reduce downtime
- Maintain accurate service records and logs
Reactive Support
- Respond quickly to system faults and breakdowns
- Diagnose issues and deliver effective repairs
- Escalate complex technical problems when required
System Performance & Improvement
- Monitor system efficiency and identify optimisation opportunities
- Perform upgrades, modifications, and enhancements
- Ensure full compliance with safety and operational standards
Cross-Functional & Customer Support
- Support wider business units with technical expertise
- Provide on‑site guidance and basic training to customers/site teams
Reporting & Documentation
- Produce clear, accurate service reports after every visit
- Document actions, findings, and recommendations professionally
Working Pattern
Rotating weekly structure:
- Days: Monday–Friday
- Nights: Sunday–Thursday
- With some flexibility required for emergency response and operational needs.
What We’re Looking For
- Strong technical and problem‑solving skills
- Experience in field service or electromechanical systems (preferred)
- Ability to work independently and manage workload effectively
- Customer-focused approach with clear communication skills
- Willingness to learn and support new technologies
What We Offer
- High level of autonomy in your day‑to‑day role
- Company vehicle, tools, and equipment provided
- Full training on all supported systems and technologies
- Ongoing technical development and upskilling opportunities
- Structured shift pattern supporting work‑life balance
- Financial and wellbeing platforms and support
- Company pension scheme and competitive time off provisions
- Enhanced sick pay and family leave
- Supportive network and strong engineering team culture
- Opportunity to work with cutting‑edge retail and automation technologies
- Exposure to a wide and diverse range of technical systems
If you’re an experienced engineer who enjoys working across a varied technology landscape, takes pride in delivering reliable service, and is looking for a role with autonomy, responsibility, and progression, we’d love to hear from you.
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