About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Our Vision – To be the universal answer to the question ‘Where should we get together’
Our Mission – To create lasting memories for people of all generations through a shared, world-class entertainment experience
Our Values:
Bring your ‘A’ game – We strive for excellence in everything we do
Lead the Way – Our associates (staff) embrace and are inspired by change
Own the Fun – We revel in our guests’ enjoyment
Care Deeply – We take great care of our guests, our associates and the communities we call home
Summary of the Floor Manager position:
The Floor Manager is responsiblefor the strategic and operationaldevelopment for the F&B side of the business. Reporting to the General Manager they will oversee the Revenue, Service, F&B and Games strategiesto ensure the venue is run in anefficient way and we achieve all the guestsatisfaction targets by training and managing all of the team.
Key Responsibilities:
- Manage the operation of thedepartment with passion, integrity and knowledge while promoting the cultureand values of Puttshack.
- Assist in the achievement ofsales and profit targets as set by the GM; guiding and motivating thedepartment team to maximise sales and control costs.
- Be responsible for accurate rotaplanning, based on forecast sales and core wage budget; taking the necessarydaily action to reduce or increase hours, in line with sales.
- Identify and delegateresponsibilities to associates to ensure that excellent service is consistentlydelivered.
- Be fully conversant with everyfood and drink menu item.
- Organise the department to ensureestablished opening and closing procedures are adhered to, in line with Companypolicy and completed in the time allocated.
- Maintain good communicationbetween departments on a daily basis.
- Be proficient in each and everyarea of the department’s operation and to help when and wherever necessary.
- Build and maintain excellentrelations with guests; welcome guests in a professional and friendly manner andensure that their wishes are met so far as is reasonably possible.
- Ensure that the billing procedureis thorough, correct and complete after each transaction.
- Review operational and associateperformance to identify any problems, concerns or opportunities forimprovement.
- Ensure the department’s operationmeets or exceeds required standards of food and beverage quality, consistencyand timeliness and of safety and cleanliness.
- Effectively receive guestfeedback and use this to improve service and maintain the highest possiblestandards.
- Assist the GM with therecruitment and training of team members and to manage and motivate the team torealise their maximum potential.
- Follow stock control proceduresand guidelines; ensure correct purchasing procedures are followed; undertakestock takes as directed by the GM; assist the GM to ensure the consistentquality, rotation and levels of stock.
- Observe Company’s rules andprocedures and carry out any reasonable request made by their Manager.
- Be aware of your responsibilitiesand adhere to legislation in respect of licensing, data protection, Health andSafety at Work and COSHH.
- Attend and assist the GM withtraining sessions and team meetings as required.
- Have at least 1 year of experience in amanagerial position
- Flexibility to work week days/ weeks/ opening/ closes on a rota basis. (Shifts over 5 days per week)
- Have a genuine desire to provide the best guestexperience, exceeding guest expectations and constantly reviewing and evolvingthe performance of themselves and the team
- Maintain the highest personal standards ofconduct and performance; they are adaptable, dependable and have a strong workethic.
- Have good working relationships with everyonethey come into contact with at work, behaving in a friendly, courteous andprofessional way.
- Free golf & 50% discount onfood and drink for up to 6.
- New starter training & buddysupport to set you up for success!
- Access to continuous developmentthrough a blended learning approach.
- Access to Medicash – Our healthCash back benefits platform! Includes, Dental Cover, gym discount, specialisthealth consultations, health screening, virtual GP, Employee assistanceprogram, medicash discount perks and much more!
- Refer a friend – Up to £500referral fee* (T&Cs apply)
- Free meal on shift
- Associate of the month awards
- Fun team socials, competitionsand incentives!
- Enrolment to our communicationcommunity – PuttApp
- Wagestream membership – access50% of your wages as you work, building pots and financial support.
Have management experience? Apply today to guide a dynamic team and make every guest visit exceptional!
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