Customer Experience Trainer

We are seeking a dynamic and experienced Customer Service Trainer to join our team.

Key Responsibilities

• Develop and deliver comprehensive training programs for new and existing customer service representatives.
• Conduct needs assessments to identify training requirements and gaps.
• Create engaging training materials, including manuals, e-learning modules, and workshops.
• Facilitate classroom and virtual training sessions, ensuring content is delivered effectively.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Provide ongoing coaching and support to customer service representatives to enhance their skills and performance.
• Collaborate with the customer service management team to align training initiatives with business objectives.
• Stay up-to-date with industry trends and best practices in customer service and training methodologies.
• Maintain accurate records of training activities and participant progress.

Experience & Qualifications

• Proven track record of successfully delivering effective training within a corporate organisation.
• Strong customer service background to understand departmental challenges.
• Knowledge of customer service principles and practices.
• Excellent presentation and facilitation skills.
• Proficiency in creating and delivering e-learning content.
• Exceptional communication and interpersonal skills.
• Ability to assess training needs and develop customized training solutions.
• Experience with training evaluation and metrics.

Benefits

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self‑development & learning
• Annual performance‑related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)

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