Lead Professional Officer

Tower Hamlets, United Kingdom | Posted on 04/06/2026

Job Description

4-5 month contract position with a local authority

Summary

• This is a 4-5 month contract position with a local authority, focused on delivering a customer-centric housing options and homelessness prevention service under the No Wrong Door (NWD) programme. The role is pivotal in supporting customers through a holistic, solution-focused approach, aiding them in exploring and securing suitable housing options while addressing broader support needs such as employment, childcare, and financial stability.

Responsibilities

• Conduct comprehensive housing options interviews to assess customer needs and prevent homelessness.
• Provide clear, high-quality advice on housing options to enable informed decision-making.
• Work proactively to prevent homelessness through early intervention and practical support.
• Assist customers in accessing private rented sector accommodation where appropriate.
• Manage housing enquiries and cases efficiently, ensuring targets and deadlines are met.
• Assess eligibility, homelessness status, and priority need in line with legislation.
• Undertake inquiries and produce detailed and legally sound decision letters (S184).
• Refer complex cases to relevant specialist teams with comprehensive supporting information.

Essential Experience Required

• Experience working in a housing options, homelessness prevention, or similar role.
• Proven experience managing a caseload and delivering customer-focused services.
• Experience in mediation, negotiation, and working with vulnerable individuals.

Essential Qualifications Required

• Relevant qualification in Housing, Social Work, Public Services, or a related field (desirable).
• Evidence of continued professional development in housing or homelessness services.

Additional Information

• Working hours: 35 hours per week.
• DBS required.
• Location: 160 Whitechapel Road, London, Tower Hamlets, E1 1BJ, United Kingdom.
• The role is office-based, requiring attendance from Monday to Friday.
• Interviews will be conducted in person at the Council Town Hall office.
• We operate on a bi-weekly schedule.
• The role closes on 12th June 2026.

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