Senior IT Service Desk Analyst – Hybrid, Mentoring & Impact

Drax Group in the United Kingdom is seeking a Senior IT Service Desk Analyst to provide high-quality IT support across the business, resolve incidents and fulfill service requests while promoting a customer-focused and security-conscious approach.

You will also coach Service Desk Analysts, handle escalations and help drive consistent processes and continuous improvement across the team. The role is full-time, on site at Drax Power Station, Selby, with one day per week working from home.

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