Company: Focus Group
Location: Shoreham by Sea
Job Description:
Focus Group in Shoreham-by-Sea is seeking an experienced IT Service Desk Team Leader to join our Operations team, reporting to the Service Desk Manager. This hybrid role aims to deliver an exceptional support experience and lead a team of Service Desk Engineers to meet service level agreements.
You will coach and develop the team, manage workloads and leave, and drive improvements in incident handling, escalation, and customer outcomes in a fast-paced environment.
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Posted: October 22nd, 2026