A leading independent technology partner and global integrator is seeking an experienced Managed Services Cover Engineer to provide planned holiday and sickness cover across several prestigious client environments.
This is a varied, hands-on role supporting Data Centre Operations, MAC (Moves, Adds & Changes), Customer Logistics and Desktop Support activities across multiple client sites. The successful candidate will be responsible for maintaining high service standards, meeting SLAs and delivering excellent customer service within business-critical environments.
Flexibility is essential, as the position supports multiple client locations. Working hours may vary between 07:00 and 22:00, Monday to Friday, depending on operational requirements.
Key Responsibilities
- Deliver Data Centre support including installations, decommissions, moves and equipment refreshes.
- Rack, stack and patch servers, network equipment and associated infrastructure.
- Carry out structured cabling installations, fault finding and cable tracing.
- Provide MAC and desktop support activities, including device deployments, patching and desk moves.
- Support end-user technology and peripheral installations.
- Maintain accurate asset, inventory and service records.
- Manage and update tickets within service management systems.
- Support technology room inspections, audits and housekeeping activities.
- Ensure all work is completed in line with client processes, SLAs, Health & Safety and Quality standards.
- Escalate risks, incidents and service issues appropriately.
- Contribute to wider project and operational activities when required.
Requirements
- Relevant experience working within Data Centre, IT Infrastructure or Managed Services environments.
- Structured cabling installation, testing and fault-finding experience.
- Knowledge of copper and fibre cabling standards.
- Experience supporting enterprise IT hardware and infrastructure.
- Strong understanding of asset management and ticketing systems.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage competing priorities.
- A professional and customer-focused approach.
- Flexibility to travel between client locations and work varying shift patterns.
This is a hands-on position suited to someone who enjoys working across Data Centres, IT infrastructure and end-user environments, with the flexibility to support different client sites and operational requirements.
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