First-Line IT Service Desk Analyst (Customer-Focused)

Gamma is seeking a customer-focused 1st Line IT Service Desk Analyst to join our IT Service Desk team in the UK. You’ll be the first point of contact for IT requests and incidents, providing timely, professional support via phone, walk-up, and self-service channels.

You’ll diagnose and resolve issues where possible, escalate to 2nd Line when needed, assist new starters with hardware and account setup, and help colleagues get the most from Gamma’s IT systems while contributing to improving

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