Hybrid Service Desk Analyst – 1st Line IT Support

Cognizant is seeking a Service Desk Analyst to join our Infrastructure Services practice in Leeds. You will provide first line support for the firm and its clients, handling calls, emails, live chat, and a self-service portal.

You will work in a rotating 24×7 shift and be based partly in the office (3 days) with some remote work. The role requires strong knowledge of Windows, Office 365, and ITIL practices, with experience in a professional services environment.

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