The IT Support Engineer provides day-to-day technical support for clients and users of computer networks, including infrastructure, file servers, desktop support, client devices and office software. The post holder will be a skilled and experienced member of the information technology function, able to analyse, diagnose and resolve incidents and service requests with appropriate technical support. The role supports the delivery of safe, effective and responsive services by ensuring IT systems and end-user devices are maintained, supported and available to staff across the Trust.
Working within Digital Technology Services, the post holder will support business-as-usual activity and projects across the Trust, working closely with colleagues across the department, relevant key staff, senior managers, leaders, clients and end users to maintain technical and professional standards and resolve IT issues effectively.
The post holder will work flexibly to meet the needs of a 24/7 workforce and may occasionally be required to work outside core office hours of 08:00–18:00.
Main duties of the job
- Provide day-to-day support for clients and users of computer networks, including infrastructure, file servers, desktop support, client devices and office software.
- Analyse, diagnose and resolve complex incidents and service requests that cannot be resolved at first point of contact, ensuring efficient and cost-effective solutions with minimal disruption to users.
- Manage allocated support calls and workloads through the Service Desk system, ensuring progress is monitored and service levels are supported.
- Provide advice and support to end users and clients on the appropriate use of IT to support operational tasks.
- Support team members, the line manager and the department with business-as-usual work and projects, including evaluation, implementation and review.
- Liaise and negotiate with appropriate groups to resolve technical issues and problems.
- Assist with local and wide area network management, including wired and wireless solutions.
- Support the development and maintenance of standards in information management and technology security.
Working for our organisation
NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county – as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.
NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our ‘outstanding’ rating by encouraging opportunity, innovation, development and growth across our workforce.
At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.
We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.
Detailed job description and main responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.
Person specification
Assessment against Application Form
- Meets essential criteria against knowledge and experience
- Meets essential criteria against behaviours and values
- Meets essential criteria against skills and abilities
Assessment against Application Form
- Meets desirable criteria against knowledge and experience
- Meets desirable criteria against skills and abilities
- Meets desirable criteria against behaviours and values
By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.
You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
Correspondence regarding your application will be sent to you via a TRAC system account.
Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
All roles are subject to the home office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,
At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.
Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide – GOV.UK (www.gov.uk)
Please note if a DBS is applicable for the position then a charge will be deducted from your first salary.
Please note that all new starters to the trustare subject to a probationary period.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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