Job Locations
- Consett Leisure Centre – 30-hour post
- Chester le Street Leisure Centre – Casual
- Louisa Leisure Centre – Casual
- Freeemans Quay – Casual
- Cheser le Street Leisure Centre – 31-hour post (soon)
What Is Involved?
Professionally welcoming customers as they arrive and leave leisure centres, demonstrating the thrive values at all times. Dealing with customer service enquires through different contact channels. Advising customers using detailed product knowledge to ensure they receive the right experience, supporting the wider team to recruit and retain customers. Undertaking administrative tasks using various systems, including CRM and payments, to ensure the customer’s experience is excellent.
We encourage you to contact James Tindale (Consett) via email at james.tindale@durham.gov.uk, John Walker (Chester le Street) john.walker@durham.gov.uk, Kevin Lindoe (Louisa Centre, Stanley) kevin.lindoe@durham.gov.uk, Peter Symm (Freemans Quay) peter.symm@durham.gov.uk to arrange an informal discussion about the role.
What Will I Need?
- NVQ Level 2, or equivalent, in a relevant area
- Experience in working in a customer facing environment
- Clerical or administrative experience
- Cash handling Please refer to the attached Person Specification for the full criteria.
Where our roles are customer facing and you are required to speak to members of the public, you will be required to demonstrate the ability to speak fluent English. This is a requirement under Part 7 of the Immigration Act 2016.
Interviews
Interviews will be held on 9 November 2026.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Our Offer To You
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.
Explore the full range of rewards and benefits on our website.
Rewards and benefits are subject to individual terms and conditions.
Equality, Diversity, and Inclusion
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
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