Lead Business Analyst

Venesky-Brown’s client, a public sector organisation in Edinburgh / Glasgow, is currently looking to recruit a Lead Business Analyst for an initial 6 month contract with potential to extend on a rate of £550/day (Inside IR35). This role will be hybrid working.

Responsibilities:

• Leads by example in the application of a range of analysis techniques to analyse the current state, of people, processes, and technology with our stakeholders
• Facilitates collaboration and leads effective communication with all stakeholders, both business and technical, to support design, build and delivery to meet the user needs
• Drive improvements to the overall quality of the analysis service through close collaboration with Head of Business Architecture and Analysis and other team members
• Provide leadership and management to a team of Business Analysts, giving direction and advice where necessary
• Providing effective consultancy and advice to customers and stakeholders
• Develop an understanding of the organisation’s strategic goals, ensuring this is recognised through solutions and performance improvement
• Build capability within own team, implementing best practice and enhancing skills capability through coaching and mentoring
• Have people management responsibilities and support mentoring across teams, as required
• Takes a leading role in the DDaT Business Analysis practice events and mentors others
• Experience designing and implementing operational support models for new digital services and business systems. Track record creating support documentation (e.g. operating procedures, support processes, knowledge articles, service handbooks, service transition documentation, roles and responsibilities matrices (RACI))
• Experience supporting service transition from project delivery into business-as-usual operations.
• Understanding of incident, problem and service request management processes.
• Experience supporting the implementation of payment processing solutions and associated operational controls.
• Understanding of end-to-end payment lifecycles, reconciliation processes, exception handling and financial controls.
• Experience working with finance, operations and technology teams to ensure payment services are operationally robust.
• Experience applying business architecture techniques to support organisational change.
• Experience identifying impacts on people, process, technology and policy arising from business change.
• Experience in identifying gaps of friction and achieving alignment on the operating model.

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