Head of Software Support – Strategic Multi‑Product Leader

System C is seeking a Head of Software Support to lead multiple support teams across healthcare, social care, education and oncology solutions. You will set the strategy and operating model for Software Support and drive a prioritised service-improvement roadmap while ensuring integration with Implementation, Product and Customer Success.

You will measure performance, develop staff, manage demand and hold accountability for SLAs, customer satisfaction and escalation handling, leveraging data to

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