Strategic Programme Lead for Delivery & Change

Main Responsibilities & Accountabilities:

Project and Programme Management:

• Delivery of projects & workstreams according to agreed time / budget / scope / quality / change control criteria.
• Defining, sourcing and managing the necessary resources to complete these workstreams and sub-projects, making timely changes where necessary to achieve objectives.
• Ensuring the development of accurate plans and budgets, finding improvements to efficiency and effectiveness in the use of resources, reporting variances to senior management where there is likely to be a significant impact on agreed delivery parameters.
• Effectively controlling the issues, risk, dependencies and changes in scope associated with large, complex projects, ensuring timely intervention and communication to stakeholders.
• Conducting regular reviews of outcomes, both internally with delivery team and with clients / senior stakeholders during and after the delivery has been completed
• Acting as an escalation point, providing support and guidance to PMs across multiple workstreams

Operational

• Establish project and workstream assurance as a formal discipline
• Proactively identify issues through the use of standard assurance techniques; audits, plan reviews, etc. Provide suggested remedial plans as appropriate
• Ensure there is sufficient capability and capacity within the function to conduct assurance reviews
• Provide regular reports on project and workstream performance and overall portfolio health
• Provide confidence that projects and workstream will deliver to time, cost and quality
• Provide ongoing assurance at project and programme level

Customer

• Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does.
• Ensure that good client / consumer outcomes are at the centre of decision making.
• Promote great service and seek to exceed client / consumer expectations.

People Management (No Direct Reports)

• Contribute to people management process through assignment management of colleagues allocated to the project
• Drive Elevate Performance; ensuring that all project team members have stretching project objectives to embed a high performance culture.
• Acts as a role model, displaying a positive enthusiastic, can-do approach in the face of adversity

Regulatory, Governance and Control

• Adhere to all regulatory requirements within area of responsibility and escalate issues quickly.
• Pro-actively identify risks and take steps to mitigate these.
• Ensures team members understand the importance of adhering to their regulatory obligations and responsibility for implementation of company policies and procedures.
• Ensure team members understand the operating model and the functional and individual responsibilities

Knowledge, Skills and Experience

• Strong understanding and application of Project and Programme Management competencies including stakeholder management, contracts, scope, schedule, costs, quality, HR, communications, risk, procurement, and integration
• Experience managing technical projects and programmes and ability to collaborate with technical SMEs and delivery teams
• Strong understanding and application of change management competencies
• Effective leadership, coordination, motivation, negotiation and dispute resolution skills
• Strong ability to manage relationships whilst maintaining trusted relationship with team and peers
• Strong understanding of business requirements and technical limitations as determined by the organization’s systems and processes
• Ability to apply analytical skills and conceptual thinking to both short term and long-term operations and systems planning over a wide range of technologies
• Financial literacy to forecast and manage workstream, project and departmental budgets, costs and revenue
• Ability to influence and build productive relationships with key stakeholders (both internal and external)
• Ability to advocate and instill cultural improvement, discipline and communications
• Ability to encourage innovation
• Ability to achieve improvements in delivery quality, staff motivation and role flexibility and can operate equally well at strategic or operational levels
• Proven ability defining and executing on the Project’s purpose and direction in terms of vision, mission, values and objectives
• Project governance against improved project delivery lifecycle processes and escalated risk mitigation and issue resolution
• Ability to identify and manage resource requirements
• Excellent knowledge of project management methodology and tools, including software
• Excellent knowledge of computer systems and processes and PC desktop applications
• Strong knowledge of business unit products and operations
• Strong knowledge of legislation and regulations impacting business unit industry
• Advanced oral and written communication skills

GCS is acting as an Employment Business in relation to this vacancy.

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