Complex Needs Outreach Worker

Overview

In this role, you will join Islington’s Street Population Team to support people with complex needs and rough sleepers. You will work to move individuals off the streets through outreach, coordinated casework, and multi-agency collaboration. The position offers direct impact on vulnerable residents and contributes to a fairer, more inclusive borough. You’ll engage in practical planning and responsive decision-making to manage risks and sustain positive outcomes.

Pay / Benefits

• Up to 31 days leave per year, increasing to 36 days after five years
• Flexible working arrangements
• 35-hour working week
• Learning and development opportunities
• London Living Wage
• Excellent local government pension scheme

Responsibilities

• Outreach in the community engaging with rough sleepers living on the street
• Manage a caseload of clients both on the street and in accommodation
• Work within a multi agency team to support people away from the street

Key requirements

• Flexible—able to adapt to changing circumstances and demands
• Responsive—prioritise emergency and complex cases
• Organised—manage diary, recording, and support planning
• Team player—joint working with internal and external partners
• Experience of support planning and managing risk

• Adaptability
• Prioritisation
• Collaboration
• Support planning
• Risk management
• Accurate recording and case documentation

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