Career Opportunities: Operations Director

Overview

As Operations Director, you will lead strategic, multi-site healthcare FM contracts in Oxford, with full P&L accountability. You’ll unify Hard FM and Soft FM services across Churchill Hospital and NOC, driving transformation to align deliverables and maximise operational efficiency. You collaborate with NHS Trust, SPVs and partners to build a high-performing, service-excellence culture. This role offers scope to shape service delivery and governance within a major healthcare setting.

Pay / Benefits

• 25 days holiday plus bank holidays
• Private Healthcare
• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• Confidential Counselling Services
• Staff discounts and travel benefits

Responsibilities

• Own P&L and budget management for approximately 20 million, driving cost efficiency and forecasting
• Lead both Hard FM (M&E, building fabric) and Soft FM (cleaning, catering, portering) services ensuring contractual and regulatory compliance
• Represent the client with NHS Trust, SPV and suppliers, maintaining strong stakeholder relationships
• Induct and develop operations managers and service heads to foster a high-performing, customer-focused team
• Drive the integration of hospital accounts, implement SOPs and continuous improvement initiatives
• Maintain robust Health & Safety standards, statutory compliance, CAFM system governance and subcontractor oversight
• Oversee HR lifecycle management for the operations teams
• Monitor contract risk and update risk registers to support governance and performance
• Ensure alignment with HTMs and healthcare regulatory requirements
• Provide strategic input to transformation programmes and service integration initiatives

Key requirements

• Senior management or Director-level experience overseeing complex, multi-site Healthcare PFI contracts
• Demonstrable full P&L responsibility and financial budget management
• Experience leading both Hard FM (M&E, building services) and Soft FM operational delivery teams
• Strong commercial and financial acumen with contract management capabilities
• Exceptional communication skills and ability to build collaborative relationships with senior NHS representatives, SPVs and suppliers
• Strong working knowledge of CAFM systems and Health & Safety legislation

• leadership
• stakeholder management
• communication
• CAFM systems
• HTMs knowledge
• Health & Safety compliance

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