Business Analyst

Overview

In this role, you will help translate complex business challenges into actionable insights and requirements as part of Group Digital. You’ll work across digital, technology, cyber security, data and transformation initiatives to drive improvement and informed decision-making. You will collaborate with senior leaders and multidisciplinary teams to deliver meaningful change that enhances public services. This is a hybrid, home-based role with regular office attendance in London, offering variety across programmes and a clear impact on government digital services.

Pay / Benefits

• Pension 6% employer matched
• Annual leave 25 days + bank holidays
• Life assurance 2x base salary if in pension (1x if not)
• Flexible working to support work-life balance
• Employee Assistance Programme
• Leisure centre discount 30%

Responsibilities

• Investigate business challenges, opportunities and service needs across people, processes, data and technology
• Gather, analyse and document business, user, functional and non-functional requirements
• Facilitate workshops and stakeholder sessions to capture insights and build consensus
• Map current and future-state processes and information flows
• Identify risks, gaps and opportunities for improvement
• Produce high-quality analysis artefacts (requirements docs, user stories, process maps, decision papers, acceptance criteria)
• Support option appraisals, business cases and benefits realisation
• Act as a bridge between technical and non-technical stakeholders
• Contribute to governance, assurance and continuous improvement across Group Digital

Key requirements

• Proven Business Analysis experience in digital, technology, cyber security, engineering, data or business transformation environments
• Strong requirements definition, analysis, documentation and lifecycle management
• Experience in process and service modelling, impact analysis, options appraisal and benefits definition
• Ability to interpret complex information and deliver clear recommendations
• Experience creating business requirements, user stories, acceptance criteria, process maps and decision documentation
• Excellent stakeholder engagement, facilitation, communication and influencing skills
• Experience working in Agile, Waterfall or hybrid delivery environments
• Organised with the ability to manage competing priorities and deliver high-quality outputs
• Independent and collaborative working style

• Stakeholder engagement
• Facilitation
• Communication
• Requirements definition and lifecycle management
• Process modelling and service modelling
• Impact analysis and options appraisal

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