Senior Sales Product Specialist

Overview

In this role you drive growth in Zendesk’s Employee Service segment by expanding the customer base and deepening partnerships. You will work with cross-functional teams to position Employee Service use cases, support end-to-end sales cycles, and present ROI to inform purchasing decisions. You’ll act as a subject-matter expert, help tailor solutions to buyer journeys, and contribute to product feedback while meeting quota in a hybrid work environment.

Responsibilities

• Position Employee Service use cases to address HR and IT challenges and demonstrate value
• Collaborate with sales to manage the full sales cycle from discovery to close
• Develop and present ROI analyses to support deals
• Provide SME knowledge on ES target personas and buying journey to the sales org
• Own quota by supporting or driving deal closures
• Coordinate with product development to tailor Employee Service solutions based on feedback

Key requirements

• BA/BS degree or equivalent experience
• Minimum 10 years in HR / IT Service & Operations Management
• At least 3 years in Employee Service sales focusing on HR/IT use cases
• Proven track record of achieving targets and quota, Presidents Club a plus
• Experience navigating complex, multi-month sales cycles with proof of concept stages
• Entrepreneurial, collaborative, growth-oriented mindset
• Ability to understand broad HR/IT needs of prospects
• Willingness to travel and hybrid work readiness

• excellent communication
• strong interpersonal skills
• collaborative mindset
• ROI analysis
• enterprise sales experience
• HR/IT use-case knowledge

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