Senior Customer Solutions Manager, Global Financial Services

Overview

As a Customer Solutions Manager in AWS’s Global Financial Services team, you guide a Tier-1 bank through cloud adoption, AI enablement, and modern data architectures to deliver measurable value. You act as a trusted advisor to executives and delivery teams, shaping strategy and orchestrating cross-functional efforts. You drive transformation programs at scale, balancing business outcomes with technical readiness. You join a collaborative, innovation-focused culture that prizes data-driven decision making and customer success.

Pay / Benefits

• Mentorship and career growth
• Work-life balance and flexibility
• Inclusive team culture
• Diversity and belonging initiatives
• Cross-functional collaboration opportunities
• Global exposure to large financial services clients

Responsibilities

• Define cloud migration and digital transformation strategy from the customer’s business case, guiding people, process, and operating model changes
• Identify and prioritize high-impact GenAI and AI/ML use cases, guiding exploration of Bedrock, LLMs, RAG, and modern data services
• Lead people and operating model changes, establishing an education strategy to upskill roles
• Accelerate migrations and broaden AWS adoption, maturing Cloud Business Office capabilities
• Establish Cloud Leadership and governance structures, earning trust across organization levels
• Define and manage an outcome-driven adoption plan with measurable business outcomes
• Share knowledge, mentor junior CSMs, and influence cloud adoption trends in financial services
• Engage executives and stakeholders, run steering committees, and coordinate with Solutions Architects, Account Managers, PS, and product teams
• Organize extended account team to deliver rapid value and align resources

Key requirements

• Bachelor’s degree in science, technology, engineering, math, business or equivalent
• 7+ years of experience leading large-scale, technical or engineering programs with a track record of delivering benefits
• 3+ years of customer-facing work engaging with executives, technologists, or partners to solve business problems with advanced technologies

• Strong communication and executive presence
• Strategic thinking and problem-solving under ambiguity
• Stakeholder management and cross-functional collaboration
• Cloud migration and modernization experience
• AI/ML, GenAI, analytics, data platforms
• Experience with SDLC transformation and AI-enabled tooling

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