SAP Service Delivery Manager

Overview

As Head of Global SAP, you will own and drive the SAP strategy, delivery and continuous improvement to ensure high availability. You will lead the Global SAP Functional Team and the offshore Cloud Support Team, coordinating upgrades, patches and governance. You will promote standard SAP processes across the user base and shape solutions in line with strategic architecture. This role offers visibility to cross-functional stakeholders and a chance to impact how SAP supports manufacturing operations at scale. You will deputize for the Head of Business Systems, guiding transformation and service excellence within a dynamic, fast-paced environment.

Pay / Benefits

• competitive salary
• 33 days’ holiday
• company pension
• onsite gym
• ULEV car scheme
• Cycle to Work Scheme

Responsibilities

• Lead and manage the Global SAP Functional Team to align with business objectives
• Oversee offshore SAP Cloud Support Team to drive quality and continuous improvement
• Own operational health of global SAP systems including upgrades, patching, testing and maintenance
• Govern SAP licences: procurement, allocation, governance, and cost efficiency
• Manage SAP tenants: access, configuration, and lifecycle management
• Ensure outages or degradations are logged and communicated; validate systems post-resolution
• Collaborate with product owners and stakeholders to allocate SAP resources for strategic initiatives
• Oversee incoming SAP support tickets with prioritisation and timely resolution through functional teams

Key requirements

• Experience managing global SAP environments and third-party service providers
• Manufacturing industry experience with understanding of complex operational processes
• Strong technical background enabling engagement with both functional and technical SAP teams
• Proactive, solutions-focused mindset with ownership and issue anticipation
• Client-focused approach balancing service excellence with business priorities
• Ability to thrive in a fast-paced, changing environment

• leadership
• proactive problem-solving
• client-focused communication
• SAP core expertise
• SAP Cloud and offshore support management
• SAP upgrades, security patching and testing

…